Frequently Asked Questions - LawLive | LawLive
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Frequently Asked Questions

  1. Can I make changes to my document after purchase?
  2. Can I place my company's logo on the documents?
  3. Is there a bulk discount with Documents?
  4. Why cant I see the price of the documents?
  5. How do I receive my LAWLIVE® documents?
  6. How quickly will I receive my documents?
  7. What if I don't receive the email with my document and invoice?
  8. What format do I receive my document in?
  9. Is LAWLIVE® secure?
  10. How do you know that the LAWLIVE® document is legal and will work for you?
  11. If I live in NSW and buy your document, will it be suitable for doing business with someone in South Australia?

Can I make changes to my document after purchase?

Yes, your document is delivered to you in a fully editable Microsoft Word format.

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Can I place my company's logo on the documents?

Yes, as with other changes to documents, your document is fully editable after purchase.

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Is there a bulk discount with Documents?

If you are purchasing documents on a regular basis, LawLive recommends considering one of our business Cap Plans. These Plans allow you to generate up to $750 worth of documents each month for one flat monthly fee. For more information on Cap Plans please see our Payment Options Page.

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Why cant I see the price of the documents?

To see the pricing for each document you will need to be logged in to an account. This is because there are a few different ways to pay for your documents, i.e. Cap Plan or Pay Per Document. Registering for a Pay Per Document account is free and LawLive does not onsell information to third parties.

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How do I receive my LAWLIVE® documents?

You will receive your document and invoice via email within about 10 minutes of confirmation of your payment. If you have not received your email after 10 minutes, log into your account and go to "My documents" you will be able to download both your document and invoice from there.

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How quickly will I receive my documents?

If paying by Credit card (Visa or MasterCard only), you should receive your document and invoice via email within about 10 minutes of confirmation of your payment. If paying by Direct Transfer, we will release your document as soon as the funds have cleared into our bank account, however please note that it can take up to 3 working days for funds to be transferred and cleared between different banking institutions.

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What if I don't receive the email with my document and invoice?

If you don't receive the email with your document and invoice, you can still access your document by logging into your LAWLIVE® account, and then click on the button at the top right of the page that says 'Purchased Documents'. Your document will show up in that screen and will be able to be downloaded along with the invoice.

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What format do I receive my document in?

All LAWLIVE® documents are sent out in RTF (Rich Text Format).RTF is a file format that can be read and edited by almost all text editing programs such as Microsoft Word or Pages.

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Is LAWLIVE® secure?

Yes. Our payment service provider is SecurePay, one of the leading payment service providers in the world and it takes payment on our behalf. LawLive maintains a secure connection between the LawLive servers and logged in users through a GEOTRUST EV security certificate which is also amongst the world best.

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How do you know that the LAWLIVE® document is legal and will work for you?

Our documents have been provided by qualified lawyers. We are unable to advise you whether any of our documents are appropriate for your particular circumstance and we strongly recommend that you get professional legal advice to ensure you have the correct documentation in place. Purchasing one of our documents can be a good starting point for any further discussion with a lawyer and we are happy to amend any document to accommodate changes at no extra charge. If after purchase the document is of no use to you, on request we will refund the purchase price

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If I live in NSW and buy your document, will it be suitable for doing business with someone in South Australia?

All our documents have been drafted to comply with Australian laws. However we strongly recommend that you obtain independent legal advice to ensure that the document fits your particular legal requirements as there can be differences in State and Territory laws. After purchasing one of our documents, you can make many changes yourself and we are happy to attend to further changes at no extra charge.

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LawLive ®
LawLive ®